Terms and Conditions – Sharkaaa Online Casino Philippines

1. Introduction

Welcome to Sharkaaa. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you", "your") and Sharkaaa ("we", "us", "our", "the Platform") governing your access to and use of the website located at sharkaaa.best, including all games, betting services, promotions, and related features offered on the platform.

By registering an account, making a deposit, or placing any bet on Sharkaaa, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, please do not create an account or use our services.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which are incorporated by reference into these Terms. Sharkaaa reserves the right to update these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms.

2. Eligibility

To register and maintain an active account on Sharkaaa, you must meet all of the following requirements at all times:

• You are at least 21 years of age.
• You are legally permitted to participate in online gaming activities under the laws applicable to your location.
• You are not currently subject to a self-exclusion order or any other restriction that prohibits you from participating in online gaming.
• You are acting on your own behalf and not as an agent for a third party.
• You have not previously been excluded or had an account terminated by Sharkaaa for breach of these Terms.
• You are a real person and not a corporation, trust, or automated system.

Sharkaaa may request documentation to verify your age or identity at any point. Failure to provide satisfactory verification within a reasonable time may result in account suspension and withholding of pending withdrawals until verification is completed.

3. Account Registration and Security

3.1 One Account Per Player

Each player is permitted to hold only one active account on Sharkaaa. Creating multiple accounts, including accounts under different names or contact details, is strictly prohibited and will result in the closure of all associated accounts. Any balance held in duplicate accounts may be forfeited.

3.2 Accurate Information

When registering, you agree to provide complete, accurate, and current information. You must keep your account details up to date at all times. Sharkaaa is not liable for any loss resulting from inaccurate or outdated account information provided by you.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. Sharkaaa will not ask for your password via any channel. You agree to notify us immediately at support@sharkaaa.best if you suspect any unauthorised access to your account. We are not liable for any losses arising from unauthorised account access caused by your failure to keep login credentials secure.

3.4 Account Verification

Sharkaaa operates a Know Your Customer (KYC) process. We may require you to submit government-issued identification, proof of address, or proof of payment method at any time, particularly before processing a withdrawal. Accounts that fail KYC verification may have withdrawals suspended until the process is completed to our satisfaction.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Sharkaaa accepts the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, BDO Online, BPI Online, UnionBank, InstaPay, PESONet, and Visa/Mastercard debit and credit cards. All transactions are processed in Philippine Peso (₱). Sharkaaa does not accept third-party deposits – the payment method used must belong to the registered account holder.

4.2 Deposit Processing

E-wallet deposits via GCash and Maya are typically credited to your Sharkaaa wallet instantly. Bank transfers via InstaPay are processed same-day during banking hours. PESONet transfers are credited the following banking day. Minimum deposit amounts are displayed on the deposit page and may vary by payment method.

4.3 Withdrawal Processing

Withdrawal requests are processed within one (1) hour on average for GCash and Maya destinations during standard operating hours. Bank transfers to BDO, BPI, and UnionBank via InstaPay settle same-day. PESONet bank transfers settle on the following banking day. Sharkaaa reserves the right to request identity verification before processing any withdrawal. Withdrawals will only be sent to payment methods registered in the account holder's name.

4.4 Withdrawal Limits and Requirements

Minimum and maximum withdrawal limits apply and are displayed in the withdrawal section of your account. Before a withdrawal can be processed, any active bonus wagering requirements attached to deposited funds must be satisfied. Withdrawing before meeting wagering requirements will result in the forfeiture of the associated bonus balance.

5. Bonuses and Promotions

5.1 General Bonus Terms

All bonuses and promotional offers made available by Sharkaaa are subject to specific terms, including wagering requirements, minimum odds, game restrictions, time limits, and maximum withdrawal amounts. These specific terms are displayed on each promotion page and must be read before accepting any offer.

5.2 Wagering Requirements

Wagering requirements define how many times a bonus amount must be bet before the resulting winnings can be withdrawn. For example, a bonus with a 30x wagering requirement means a ₱1,000 bonus must generate ₱30,000 in qualifying bets before any withdrawal of bonus-derived winnings is permitted.

5.3 One Bonus at a Time

Only one bonus may be active on your Sharkaaa account at a time. Accepting a new bonus while an existing one has outstanding wagering requirements may result in the forfeiture of the existing bonus balance at our discretion.

5.4 Bonus Abuse

Sharkaaa monitors betting patterns for signs of bonus abuse, including placing low-risk bets across outcomes to meet wagering requirements with minimal exposure. Accounts found to be exploiting promotional offers may have bonuses voided and related winnings forfeited without prior notice.

5.5 Sharkaaa's Right to Amend or Withdraw Promotions

Sharkaaa reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already accepted and actively being wagered through, unless a separate material error is identified.

6. Gameplay and Betting Rules

6.1 Bet Acceptance

All bets placed on Sharkaaa are subject to the rules of the specific game or sport being wagered on. Bets are only confirmed once a confirmation message is displayed on your screen. In the event of a technical failure before confirmation, the bet may not be recorded and no funds will be deducted.

6.2 Manifest Errors

Sharkaaa reserves the right to void any bet placed at obviously incorrect odds or with inaccurate game parameters due to a technical or human error. This includes situations where the displayed payout is clearly unreasonable relative to the actual probability of the event. Sharkaaa will notify affected players and refund the original stake to their account.

6.3 Game Malfunctions

In the event of a technical malfunction during gameplay – including disconnection during a live dealer session or a server error in an RNG game – Sharkaaa will apply fair resolution procedures. The balance at the time of the malfunction will be used as the basis for resolution. "Malfunction voids all pays and plays" applies where applicable under game provider rules.

6.4 Currency

All bets, winnings, balances, and transactions on Sharkaaa are denominated in Philippine Peso (₱). No foreign currency conversion is applied to your account balance.

7. Prohibited Conduct

The following actions are strictly prohibited on the Sharkaaa platform and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Creating more than one account, or creating an account on behalf of another person.
• Using automated software, bots, scripts, or any other technical means to interact with the platform outside of normal gameplay.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to exploit software vulnerabilities, glitches, or errors for financial gain.
• Using a stolen, fraudulent, or unauthorised payment method to deposit funds.
• Engaging in money laundering or using Sharkaaa for any illegal financial activity.
• Making chargebacks on deposits after funds have been used in gameplay.
• Providing false identity documentation during the KYC verification process.
• Verbally abusing or harassing Sharkaaa staff or other players via any communication channel.

8. Responsible Gaming

Sharkaaa is committed to promoting safe and responsible gaming for all Filipino players. We provide the following tools, all accessible directly from your account settings at no cost:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Session Time Reminders: Receive alerts after a set amount of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for a period of your choosing (24 hours to 30 days).
• Self-Exclusion: Permanently close your account and opt out of all marketing communications.

If you believe you have a gambling problem or are concerned about your gaming habits, we strongly encourage you to visit our dedicated Responsible Gaming page for further support resources available in the Philippines. Sharkaaa will not knowingly allow a self-excluded player to open a new account during the exclusion period.

9. Privacy and Data Protection

The collection, use, and storage of your personal data by Sharkaaa is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the processing of your personal data in accordance with our Privacy Policy.

Sharkaaa collects only the data necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. We do not sell your personal data to third-party marketers. Data may be shared with licensed payment processors, game providers, and regulatory authorities where required by law.

10. Intellectual Property

All content on the Sharkaaa platform – including but not limited to the website design, logo, game interfaces, text, graphics, images, and software – is the intellectual property of Sharkaaa or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.

You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any content from the Sharkaaa platform without prior written authorisation. Any unauthorised use of Sharkaaa intellectual property may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Sharkaaa is not liable for:

• Any loss of profits, winnings, or expected winnings resulting from platform downtime, technical failures, or game malfunctions.
• Indirect, consequential, or incidental losses arising from your use of the platform.
• Losses resulting from a failure to comply with these Terms, including failed KYC verification or bonus abuse.
• Third-party service interruptions, including delays by GCash, Maya, or banking partners in processing transactions.
• Any loss resulting from you allowing a third party to access your account.

Sharkaaa's total liability to any player for any claim arising out of these Terms shall not exceed the total deposits made by that player to Sharkaaa in the ninety (90) days preceding the claim. Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12. Account Closure and Termination

12.1 Closure by Player

You may request to close your Sharkaaa account at any time by contacting our support team at support@sharkaaa.best. Before closure, any remaining balance (subject to wagering requirements and pending verification) will be returned to your registered payment method.

12.2 Closure by Sharkaaa

Sharkaaa reserves the right to suspend or permanently close any account that is found to have breached these Terms, engaged in fraudulent activity, or for any other reason at our reasonable discretion. In cases of confirmed fraud or Terms violation, balances may be forfeited in full. In cases of account closure for commercial reasons unrelated to player misconduct, any real-money balance will be returned.

13. Disputes and Complaints

If you have a complaint about any aspect of your experience on Sharkaaa, you should contact our support team in the first instance at support@sharkaaa.best. Please include your registered account details, a clear description of the issue, and any relevant transaction or game round IDs.

Sharkaaa will acknowledge your complaint within 24 hours and aim to provide a final resolution within seven (7) business days. For complex cases requiring third-party review – such as game provider audits – resolution may take up to 28 days. You will be kept informed of the status of your complaint throughout the process.

Any unresolved dispute relating to game outcomes may be submitted to the relevant game provider for independent review. The outcome of that review will be treated as final and binding by Sharkaaa.

14. Changes to These Terms

Sharkaaa may update these Terms at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable. The effective date of any revision is displayed at the top of this page.

Your continued use of the Sharkaaa platform after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with any revised Terms, you should close your account before the changes take effect.

15. Contact Us

If you have any questions about these Terms and Conditions or your rights as a Sharkaaa player, you can reach us at:

• Email: support@sharkaaa.best
• Live Chat: Available 24/7 via the chat button on the Sharkaaa platform after logging in.
• Responsible Gaming: sharkaaa.best/responsible-gaming

We aim to respond to all email enquiries within 24 hours during normal business days. Live chat responses are typically immediate during staffed hours.