1. Introduction
Welcome to the Sharkaaa Privacy Policy. Sharkaaa ("we", "us", "our") operates the online gaming platform at sharkaaa.best and takes the privacy of every Filipino player seriously. This Privacy Policy explains how we handle personal data – what we collect, why we need it, who we might share it with, how long we keep it, and what rights you have over your own information.
This policy applies to all players who register an account, visit the Sharkaaa website, use our mobile platform, contact our support team, or interact with any Sharkaaa service. It should be read alongside our Terms and Conditions and our Responsible Gaming page.
By creating a Sharkaaa account or using our platform in any way, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use our services.
Philippine Data Privacy Act: Sharkaaa respects and complies with the Republic Act No. 10173, known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations. Filipino players have specific rights over their personal data under this law, which are detailed in Section 8 of this policy.
2. Personal Data We Collect
Sharkaaa collects only the personal data that is necessary to operate our platform, comply with legal obligations, and provide a safe gaming experience. Below is a breakdown of the categories of data we collect.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account verification, KYC compliance, age check |
| Contact Data | Mobile number, email address | Account registration, OTP, notifications, support |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposits, withdrawals, anti-fraud checks |
| Account Data | Username, password (hashed), account preferences, bonus history | Account management, personalisation, promotions |
| Gaming Activity Data | Games played, bet amounts, session times, win/loss records | Service provision, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session logs | Security, fraud detection, platform optimisation |
| Communication Data | Support chat logs, emails sent to Sharkaaa | Customer support, dispute resolution, training |
We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless specifically required by law and only with your explicit consent.
3. How We Collect Your Data
3.1 Directly from You
Most of the personal data Sharkaaa holds comes directly from you when you register an account, make a deposit or withdrawal, contact our support team, respond to a promotion, or fill in any form on our platform. We only ask for what is genuinely necessary at each step.
3.2 Automatically During Platform Use
When you visit the Sharkaaa website or use our mobile platform, we automatically collect technical data – including your IP address, device information, browser type, and session activity – through cookies, log files, and similar tracking technologies. This data is used for security monitoring, fraud detection, and improving platform performance. See Section 9 for our full cookie policy.
3.3 From Third Parties
Sharkaaa may receive personal data from third parties in limited circumstances, including:
- Payment processors such as GCash, Maya, and banks – to verify payment method ownership and complete transactions.
- Identity verification providers – to assist with KYC compliance when processing your documents.
- Fraud prevention services – to flag potentially suspicious account activity.
- Philippine regulatory authorities – where information is provided or requested for compliance purposes.
4. Why Sharkaaa Uses Your Personal Data
Sharkaaa processes personal data only for specific, legitimate purposes. We do not use your data for anything beyond what is listed here:
- Account creation and management: To register your account, verify your identity, and maintain your player profile.
- Processing transactions: To handle deposits, withdrawals, and refunds accurately and securely through GCash, Maya, and other payment channels.
- Legal and regulatory compliance: To meet our obligations under Philippine law, including anti-money laundering (AML) requirements, KYC obligations, and data protection regulations.
- Providing and improving our services: To run the platform, fix technical issues, and improve the gaming experience based on usage patterns.
- Responsible gaming monitoring: To identify and support players who may be showing signs of problem gambling, and to enforce self-exclusion requests.
- Customer support: To respond to queries, investigate complaints, and resolve disputes.
- Marketing and promotions: To send you relevant offers and updates – only if you have opted in to receive marketing communications.
- Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and platform abuse.
Sharkaaa will never use your personal data to make automated decisions that significantly affect you – such as account suspension or payment withholding – without a human review process being involved where the decision is material.
Six Ways Sharkaaa Protects Your Privacy
These are the concrete privacy practices that every Sharkaaa player benefits from, not just policy language.
SSL Encryption on Every Page
All data transmitted between your device and the Sharkaaa platform is encrypted using industry-standard TLS/SSL protocols. Your personal and financial details are never sent in plain text.
No Data Selling, Ever
Sharkaaa does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstance. Your information stays within the Sharkaaa ecosystem and legitimate service partners.
Minimal Data Collection
We only collect what we actually need. If a feature can work without requiring additional personal data, we do not ask for it. Sharkaaa applies data minimisation principles throughout the platform.
Your Access Rights Honoured
You can request a copy of all personal data Sharkaaa holds about you at any time. We respond to verified data access requests within 30 days and provide data in a readable format.
Secure Internal Access Controls
Access to player personal data within Sharkaaa is restricted on a need-to-know basis. Staff cannot access your data outside of their authorised role. All access events are logged and auditable.
Breach Notification
In the unlikely event of a data breach that affects your personal information, Sharkaaa will notify you and the National Privacy Commission of the Philippines within the legally required timeframe.
6. Data Retention
Sharkaaa retains personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. The following general retention periods apply:
- Active account data: Retained for the full duration of your account and for five (5) years after account closure, to comply with financial record-keeping obligations.
- KYC and identity documents: Retained for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations.
- Transaction records: Retained for seven (7) years in accordance with financial reporting requirements.
- Customer support communications: Retained for two (2) years to support dispute resolution and service improvement.
- Technical logs and session data: Typically retained for ninety (90) days for security and performance monitoring purposes, then anonymised or deleted.
- Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter as evidence of consent management.
When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with any individual player.
7. How We Protect Your Data
The security of your personal data is taken seriously at every level of the Sharkaaa platform. Our security measures include:
- TLS/SSL encryption for all data in transit between your device and our servers.
- Encryption of sensitive data at rest, including financial account details and identity documents.
- Bcrypt or equivalent hashing of all account passwords – Sharkaaa staff cannot see your password.
- Two-factor authentication (2FA) available for all player accounts to protect against unauthorised login.
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
- Regular security audits and penetration testing conducted by independent specialists.
- Automated monitoring systems that flag anomalous access patterns and potential breach attempts in real time.
While Sharkaaa implements robust security measures, no system is entirely impenetrable. We encourage all players to use a strong, unique password for their Sharkaaa account, enable 2FA, and to contact us immediately if they suspect any unauthorised access to their account.
8. Your Rights Under Philippine Data Privacy Law
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights over your personal data held by Sharkaaa:
Right to Be Informed
You have the right to know whether Sharkaaa holds your personal data, what data is held, and how it is being used. This Privacy Policy is the primary means by which we fulfil this obligation.
Right of Access
You can request a full copy of the personal data Sharkaaa holds about you at any time. We will provide this within thirty (30) days of receiving a verified request to support@sharkaaa.best.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update most account information directly through your Sharkaaa account settings.
Right to Erasure (Right to be Forgotten)
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that some data must be retained to comply with Philippine financial and regulatory laws even after account closure.
Right to Object
You have the right to object to the processing of your personal data for direct marketing at any time. You can unsubscribe from marketing emails using the link in any email we send, or by contacting support.
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
Right to File a Complaint
If you believe Sharkaaa has handled your personal data in a way that violates the Data Privacy Act, you have the right to file a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we have the opportunity to resolve the matter directly.
To exercise any of these rights, contact our Data Privacy Officer at support@sharkaaa.best. Please include "Data Privacy Request" in the subject line and your registered account details.
9. Cookies and Tracking Technologies
Sharkaaa uses cookies and similar technologies to operate the platform efficiently, remember your preferences, and keep your session secure. Here is what each type does:
Essential Cookies
These are required for the platform to function. They manage your login session, keep your account secure between pages, and remember your in-session settings. You cannot opt out of essential cookies without preventing the platform from working.
Analytical Cookies
These cookies help Sharkaaa understand how players use the platform – which pages are visited most, where users encounter errors, and how session flows work. This data is used in aggregate form to improve the platform. We use reputable analytics services for this purpose.
Functional Cookies
These remember your preferences such as language settings, preferred game categories, and display options so you do not have to reset them every visit.
Managing Cookies
You can control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of the Sharkaaa platform. By continuing to use the platform after being informed of our cookie use, you consent to non-essential cookies being placed on your device.
10. Minors and Age Verification
Sharkaaa does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly for adults. All account registrations require age verification and Sharkaaa applies active KYC checks to confirm player age during the account verification process.
If we become aware that personal data has been collected from a person under 21 without parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Sharkaaa platform, please contact us immediately at support@sharkaaa.best.
11. Cross-Border Data Transfers
Some of Sharkaaa's third-party service providers – including game software providers, cloud infrastructure services, and identity verification partners – may be located outside the Philippines. Where personal data is transferred to entities in other countries, Sharkaaa ensures that appropriate safeguards are in place, including:
- Data processing agreements that require overseas recipients to apply data protection standards equivalent to Philippine law.
- Transfer only to jurisdictions or organisations that provide adequate data protection under applicable law.
- No transfer of personal data beyond what is strictly necessary for the specific service being provided.
If you would like more information about the specific safeguards applied to cross-border transfers of your data, contact us at support@sharkaaa.best.
12. Changes to This Privacy Policy
Sharkaaa may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or via an in-platform notification at least seven (7) days before the changes take effect.
The effective date of any revision is displayed at the top of this page. We encourage you to check this page periodically so you are always aware of how your personal data is being handled. Your continued use of the Sharkaaa platform after a revised Privacy Policy takes effect constitutes acceptance of the updated terms.
13. Contact Us About Privacy
If you have any questions, concerns, or requests relating to your personal data and how Sharkaaa handles it, please reach out to us:
- Email: support@sharkaaa.best – subject line: "Data Privacy Request"
- Live Chat: Available 24/7 through the Sharkaaa platform after logging in to your account
- Response Time: We aim to respond to all data privacy enquiries within five (5) business days and resolve formal requests within thirty (30) days
For formal complaints about data processing that we are unable to resolve to your satisfaction, you may escalate to the National Privacy Commission of the Philippines via their official channels.
Your Data Is Safe at Sharkaaa – Laro Na
Now that you know exactly how we handle your information, you can play with full confidence. Register your Sharkaaa account in minutes and experience the most Filipino-friendly online casino in the country.